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Jul
22
E-Service Update
Posted by Kristi Lucas on 22 July 2016 03:27 PM

On August 1st, we will be moving to a new E-service Help Desk.  You will be receiving an invitation to activate your new e-service account.

We are working to build the Knowledge article section, and are excited for the additional features this platform provides as we continue to help our valued clients.  The new help desk address is https://masdirect.assist.com.  You will continue to be able to respond to emails, or simply click the button in the email to access the ticket within the Help Desk itself.

Thank you,

The MAS Direct Network Team


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Jun
27
Independence Weekend Schedule 2016
Posted by Kristi Lucas on 27 June 2016 03:14 AM

Independence Day 2016 Schedule

Saturday, July 2nd & Sunday, July 3rd Emergencies only 

Monday, July 4th - Emergencies only

**Reminder that emergencies are MAS System down or software inoperable**

Have a safe and relaxing holiday!

The MAS Direct NetworkTeam


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May
25
Memorial Day Weekend Schedule 2016
Posted by Kristi Lucas on 25 May 2016 10:49 AM

Memorial Day Weekend 2016 Schedule

Saturday, May 28th & Sunday, May 29th Emergencies Only

Monday, May 30th -  CLOSED - Emergencies Only

**Reminder that emergencies are MAS System down or software inoperable**

Have a relaxing weekend!

The MAS Direct Network Team


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May
6
Reminder - Suspending Wire Services
Posted by Kristi Lucas on 06 May 2016 07:58 AM

Here is an update on how to suspend your orders with various wire services.

Bloomnet – Go to http://www.bloomlink.net . The IMPORTANT MESSAGE FROM BLOOMNET - BLOOMLINK SELF SUSPEND FEATURE 

Should you find it necessary to suspend your BloomLink, you now have 3 options:

(1) Utilize the Auto Self Suspend Feature on BloomLink 

(2) Call BloomNet Customer Service at 1-866-BloomNet (1-866-256-6663)

(3) Email at: customerservice@bloomnet.net. PLEASE NOTE: YOU MUST CONTINUE TO PULL ORDERS OFF BLOOMLINK FOR 90-120 MINUTES AFTER YOU SUSPEND.

To access the Self Suspend Feature, follow these steps. 
Step 1: Log into BloomLink with your Administrative User Name/Password (same used to View Statements) and Select the “Inbound Order Suspend” button on the right-hand side. 
Step 2: Select the “Add New Record” button and enter the Start and End Dates for suspending BloomLink, and the name of the person entering this record. 
Step 3: Select the “Submit” button. This record will appear in the “Inbound Order Suspend Process Log”. Please plan ahead and monitor your capacity closely. Thank you.

 

Mercury Direct – Go to http://www.mercurynetwork.com log in with your Account, Username , and Password.  Go to Account Menu -> Suspend .  Click on the shop codes you wish to suspend and fill out the from date and time to the to date and time, then click Send.  You can also do a Resume under the same menu option. 

 

Teleflora Dove – MAS Dove Interface Users can do a Start and Stop Message from menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 16 (Dove Stop Message).  MAS will ask for a stop Florist Code and Apply Date (this is the date for the Stop message to take effect).  To restart the Dove go to menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 15 (Dove Start Message). MAS will ask for a Start Florist Code and another Apply Date to resume Dove communications.  Note: The validation or rejection of Stop and Start messages will show up in the General Message Check Out Box (type “CO” at order entry, check for entries in box 21)

 

Flower Shop Network –Log in to www.fsnf2f.com.  Click the blue Suspend Orders button on the left hand side of the page.  After clicking the Suspend Orders Button, enter the dates you want the suspension applied to.

 

MAS Direct – To Suspend MAS Direct Orders go to menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 13 (Suspend MAS Direct).  The MAS System will confirm that you want to Suspend and will inactivate your shop to the rest of the community.  To Resume select option 14 (Resume MAS Direct).

The MAS Direct Network Team


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Apr
19
Temporary License Reminder
Posted by Kristi Lucas on 19 April 2016 11:46 AM

Hi there,

A reminder that additional temporary user licenses for the Mother's Day holiday are available.  If you are interested in renting a license, please submit an e-service so that we may coordinate the two week rental for you.  The additional licenses are $150 each.

Thanks!

 

The MAS Direct Network Team


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