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Feb
12
Reminder - Suspending Wire Services
Posted by Kristi Lucas on 12 February 2015 05:12 PM

Here is an update on how to suspend your orders with various wire services.

Bloomnet – Go to http://www.bloomlink.net . The IMPORTANT MESSAGE FROM BLOOMNET - BLOOMLINK SELF SUSPEND FEATURE 

Should you find it necessary to suspend your BloomLink, you now have 3 options:

(1) Utilize the Auto Self Suspend Feature on BloomLink 

(2) Call BloomNet Customer Service at 1-866-BloomNet (1-866-256-6663)

(3) Email at: customerservice@bloomnet.net. PLEASE NOTE: YOU MUST CONTINUE TO PULL ORDERS OFF BLOOMLINK FOR 90-120 MINUTES AFTER YOU SUSPEND.

To access the Self Suspend Feature, follow these steps. 
Step 1: Log into BloomLink with your Administrative User Name/Password (same used to View Statements) and Select the “Inbound Order Suspend” button on the right-hand side. 
Step 2: Select the “Add New Record” button and enter the Start and End Dates for suspending BloomLink, and the name of the person entering this record. 
Step 3: Select the “Submit” button. This record will appear in the “Inbound Order Suspend Process Log”. Please plan ahead and monitor your capacity closely. Thank you.

 

Mercury Direct – Go to http://www.mercurynetwork.com log in with your Account, Username , and Password.  Go to Account Menu -> Suspend .  Click on the shop codes you wish to suspend and fill out the from date and time to the to date and time, then click Send.  You can also do a Resume under the same menu option. 

 

Teleflora Dove – MAS Dove Interface Users can do a Start and Stop Message from menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 16 (Dove Stop Message).  MAS will ask for a stop Florist Code and Apply Date (this is the date for the Stop message to take effect).  To restart the Dove go to menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 15 (Dove Start Message). MAS will ask for a Start Florist Code and another Apply Date to resume Dove communications.  Note: The validation or rejection of Stop and Start messages will show up in the General Message Check Out BOX (type “CO” at order entry, check for entries in box 21)

 

Flower Shop Network –Log in to www.fsnf2f.com.  Click the blue Suspend Orders button on the left hand side of the page.  After clicking the Suspend Orders Button, enter the dates you want the suspension applied to.

 

MAS Direct – To Suspend MAS Direct Orders go to menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 13 (Suspend MAS Direct).  The MAS System will confirm that you want to Suspend and will inactivate your shop to the rest of the community.  To Resume select option 14 (Resume MAS Direct).

Almost there - hang in there!

The MAS Direct Network Team


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Feb
6
Holiday Tips Valentine's 2015
Posted by Kristi Lucas on 06 February 2015 05:37 PM

FYI / TIP

Description

Instructions

  • Did you know you can temporarily increase delivery charges for the holiday?

You may set delivery charges for a certain date range by each city you deliver to.  You can set the delivery charge or you can tack on.  Once the date range has passed the system reverts back to normal delivery charges.

  1. At the CITIES OVERRIDE OPTIONS (2-5-10) enter the city to update delivery charge.
  2. Now select field no. 7 to access
  3. Enter the beginning date to start to new delivery charge.
  4. Then enter the ending date on the next field.
  5. You may also set a city not do deliver to during the holiday by entering WO at the next field (FORCE DELV. SET TO)
  6. At the FORCE DELIVERY CHRG TO field enter the delivery fee to charge for delivery to this city.
  7. Or on the next field you may enter the amount to increased delivery fees by.

·         Leading up to the Holiday,  keep the uncoded slot  clean.

It will be most important to correct and validate all orders that drop into the Uncoded slot for 02/14.  Always try to correct it properly in other words get the proper spelling etc.  so the computer finds it on the map -- so it will automatically route it -- and give the drivers better runs - and less effort.  The higher pct of coded orders - less problems for the driver.  The last resort is to force an order to a slot if you can validate the address.

  1. In the DELIVERY CONTROL SCREEN (2-1). [ARROW UP] and enter the date to fix uncoded orders.
  2. Select the uncoded slot.
  3. At the bottom of the screen enter [CALL] which means try to code every order in this slot.
  4. The program will go through every order and pop the suggestion screen to display the possible matches.  Fix them up and the system will take you to the next order in that slot. 
  • Do you know how to generate unassigned trip sheets ahead of time?

Begin selecting the trips and assign the first trip to driver number 9000.  This tells the system this is an unassigned trip.  The system will assign the trip to 9000-01.  Keep selecting trips and assigning it to 9000.  The computer will assigned the next open trip no.  example (9000-01, 9000-02, 9000-03 etc..)

  1.    At trip check out, the system will prompt for the driver number that is taking over the unassigned trip.
  2.    To reset the counter for the 9000 series trips, choose F2 to assign a trip and type RESET. 
  • Suggestions boxes are very useful during this holiday.

Setting up suggestion box for the holiday is a great idea because it allows you to control what you want the sales staff to sell. 

  1.        To set up a suggestion box go to (5-1-5-15) SUGGESTION BOX MAINTENANCE.
  1. Enter the Suggestion Box Code keep it meaningful but short (example: HOLIDAY,VD,VAL).  Enter the description for this Suggestion Box.
  2. Then enter up to 3 lines of Sales notes for the Sales People to use.
  3. Now begin entering the product codes that you want to show up in the Suggestion box.
  4. Enter the products in the sequence you want the sales person to sell in.
  • Use the Messaging system to efficiently provide updates to the staff.

The message system is ideal to get the message out quickly to everyone pertaining to Delivery conditions, Product information, Scheduling etc..

  1. At the Order Number field enter [MES] to access the Message Center.
  2. Dispatcher can send messages by entering [MES] at the Delivery Control Screen.
  • Delivery Control Screen is a great tool for monitoring where you stand

 The Delivery Control Screen - Is an excellent management tool to see how well the shop is keeping up with all of the orders.  If updated normally, this one screen will show how many deliveries are left to go, how many are businesses, how many orders are unfilled versus filled, how many drivers you have, how many are available, the number of trucks on the road, and how many have not yet checked out.  Constant monitoring and updating of this screen will aid in making the decision to keep accepting orders, or beginning closing delivery areas. There is an extra feature on this screen which will compare how many deliveries and orders this holiday vs last year and the percentag  that you are up or down as of this moment in time.  Enter [S] at the bottom of the screen and the program will take you to this analysis.

 

  • Sales By Hour Report instantly measures how you are doing as of this minute in time in comparison to last year.

If you want instant analysis of how the orders are coming in at this minute compared to the same time of day last year -- this report will provide this analysis for both walk-in and phone orders.

If you want instant analysis how the orders are coming in at this minute compared to the same time of day last year -- this report will provide this analysis. For both walk-in and phone orders.

  • Auto Messaging

This program will check for a certain shop code, all shop codes or by dollar amount of order and send an AUTOMATIC MESSAGE back to the sending shop code. The correspondence will also appear in the CO Box and on the delivery control screen with an indicator on the order, stating that an automatic message has been sent.

Wire Service Automatic Messages

5 - 3 - 28 -6

Messaging Code: Will either be the words SHOPCD  or AMOUNT . You can Press F5 to see what is on file or currently being used

Wire Service : Enter the 3 letter wire service code, TEL,FTD,BMT,DIR

Shop Code: Enter INDIVIDUAL shop codes to send message or press enter for ALL shops. You may also do a name lookup here also of shops.  You may now add an “*” as the first character in the shop code field to cover all pattern matching shop codes (i.e. 908400 covers all FTD.com codes)

Auto Message Type :  Same as sending messages for each of wire service ASK,REJ,INQR,RJCT depending on each Wire Service determines code

Beginning Date Range: Enter date to start sending messages

Ending Date Range: Enter date you would like to stop sending messages

Date Type:  Enter “O” or “D” to specify whether to check incoming orders based on order or delivery date.

Amount Range: This only works if you selected AMOUNT rule. Example Only- 0-30 if your minimum is 31.00 this is for below min. Example 200-1000 if you receive a large order your message can thank them. 

Message Text: Enter up to 10 lines of text that you would like to say in your automatic custom message. When the order comes into MAS via the interfaces the order is automatically scanned for criteria you have set.

If a message is sent the screen will be updated in the upper right hand corner of your order highlighted with an indicator and Check Out Box #6 will display if an automatic message or rejection was sent.

If an auto message or rejection is sent, it will indicate it in the Delivery Control Screen to notify drivers that a piece will possibly not be delivered.

 

To Clear the Auto Message indicator:  Once an order subjected to an auto message has been reviewed and accepted, you may pull up the order and type “AUTO” to remove the auto message indicators from the order. This function allows you to see any zone and/or time priority again in the Delivery Control Screen.

 

Adding a Message on the Fly:  If you are in an order and want to set up a rule for that shop code, you can type “NEWAUTO” at the bottom ofthe order. This will bring you to the maintenance program with the SHOPCD type and the shop code already in. All you have to fill out is the date range and message.

 

  • Suspending Wire Services

Simple instructions to suspend any or all of your wire services

Bloomnet – Go to http://www.bloomlink.net . The IMPORTANT MESSAGE FROM BLOOMNET - BLOOMLINK SELF SUSPEND FEATURE 

Should you find it necessary to suspend your BloomLink, you now have 3 options:

(1) Utilize the Auto Self Suspend Feature on BloomLink 

(2) Call BloomNet Customer Service at 1-866-BloomNet (1-866-256-6663)

(3) Email at: customerservice@bloomnet.net. PLEASE NOTE: YOU MUST CONTINUE TO PULL ORDERS OFF BLOOMLINK FOR 90-120 MINUTES AFTER YOU SUSPEND.

To access the Self Suspend Feature, follow these steps. 
Step 1: Log into BloomLink with your Administrative User Name/Password (same used to View Statements) and Select the “Inbound Order Suspend” button on the right-hand side. 
Step 2: Select the “Add New Record” button and enter the Start and End Dates for suspending BloomLink, and the name of the person entering this record. 
Step 3: Select the “Submit” button. This record will appear in the “Inbound Order Suspend Process Log”. Please plan ahead and monitor your capacity closely. Thank you.

 

Mercury Direct – Go to http://www.mercurynetwork.com log in with your Account, Username , and Password.  Go to Account Menu -> Suspend .  Click on the shop codes you wish to suspend and fill out the from date and time to the to date and time, then click Send.  You can also do a Resume under the same menu option. 

 

Teleflora Dove – MAS Dove Interface Users can do a Start and Stop Message from menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 16 (Dove Stop Message).  MAS will ask for a stop Florist Code and Apply Date (this is the date for the Stop message to take effect).  To restart the Dove go to menu 5 – 3 – 22  (Mercury/MAS Direct/Dove Console). Select option 15 (Dove Start Message). MAS will ask for a Start Florist Code and another Apply Date to resume Dove communications.  Note: The validation or rejection of Stop and Start messages will show up in the General Message Check Out BOX (type “CO” at order entry, check for entries in box 21)

 

Flower Shop Network –Log in to www.fsnf2f.com.  Click the blue Suspend Orders button on the left hand side of the page.  After clicking the Suspend Orders Button, enter the dates you want the suspension applied to.

 

MAS Direct – To Suspend MAS Direct Orders go to menu 5 – 3 -22  (Mercury/MAS Direct/Dove Console). Select option 13 (Suspend MAS Direct).  The MAS System will confirm that you want to Suspend and will inactivate your shop to the rest of the community.  To Resume select option 14 (Resume MAS Direct).

 

 


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Jan
23
Temporary License Reminder
Posted by Kristi Lucas on 23 January 2015 02:38 PM

Hi there,

A reminder that additional temporary user licenses for the Valentine's holiday are available.  If you are interested in renting a license, please submit an e-service so that we may coordinate the two week rental for you.  The additional licenses are $150 each.

Thanks!

 

The MAS Direct Network Team


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Dec
15
Reminder: Holiday 2014 E-Service Schedule
Posted by Kristi Lucas on 15 December 2014 06:36 PM

MAS Direct Network 2014 E-Service Holiday Operating Schedule

Christmas Eve, Wednesday, December 24th 6am – 3pm MST

Christmas Day, Thursday, December 25th CLOSED to celebrate with our families

Friday, December 26th  – EMERGENCIES ONLY 

(An emergency consists of system completely down, store inoperable)

Saturday and Sunday, December 27th & 28th – normal weekend e-service coverage (EMERGENCIES ONLY)

New Year’s Eve, Wednesday, December 31st – 6am – 3pm MST

New Year’s Day, Thursday, January 1st, 2015 – CLOSED to celebrate with our families

Normal E-service hours resume Friday, January 2nd, 2015.

 

*****If you plan to use the few days after Christmas to execute things in the system that you may need assistance with, please submit an e-service now so that we can provide the help and/or instruction you may need to be successful while we are closed for the Holiday.*****

All our best wishes for a Happy Holiday season.


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Nov
24
Thanksgiving E-Service 2014
Posted by Kristi Lucas on 24 November 2014 04:59 PM

MAS Direct Network is CLOSED on Thursday, November 27th, 2014 to spend the day with our families.

We wish you a very Happy Thanksgiving.


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